How do I cancel my HealthPass membership?

You can cancel your HealthPass membership by following this link.

How do members book appointments?

Members start their app-free online appointment booking process with our award-winning intelligent AI concierge service on WhatsApp. (Sila Health is a pioneer of artificial intelligence chatbot technology use to provide access to healthcare to sub-Saharan African patients.)

What happens to unused benefits?

Members receive increased value by rolling over unused benefits from the previous year to the next year cycle. Unused HealthPass benefits such as doctor consultations or prescription redemptions roll over to the next 12-month cycle.

Is HealthPass medical insurance?

No, HealthPass is a prepaid healthcare plan that offers members a better way to stay well on their terms. It covers services from medical to prescription, pharmacy, vision and dental care. It can be used at any time during the year when they need it.

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Our Mission

Connecting people across Africa to healthcare, on any mobile device

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Phone: +263 780 515 526


Information is not a complete description of benefits. Call +31 64 773 6885 for more information. Limitations and restrictions may apply. Plan performance is assessed each year and may change from one year to the next. Benefits, subscription premiums, and/or surcharges may change on January 1 of each year. The formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary.
Last Updated: 29/03/2021

Sila Health is registered in Zimbabwe as a private limited company. ZIMRA tax clearance No. 0200292630