Absolutely not. If you are experiencing symptoms such as:
Request immediate medical attention from your local emergency hotlines.
Just a reminder, Sila Health is not a replacement for medical counsel should you seek medical attention and is not suitable for managing medical emergencies.
No, “Sis Joyce” is the personification of our Artificially Intelligent chatbot. While “she” may connect you to real doctors and nurses via chat “she” is not human.
Yes, Sila Health services are free for all users. However, we may refer you to trained healthcare professionals who may request a fee in order to conduct consultations. You are of course not obligated to pay for any service you can not afford.
Sila Health is available 24/7, including on holidays.
Any phone that has either WhatsApp Messenger or Facebook Messenger installed can access Sila Health services.
Yes, our chatbot is available for use across the world although we might not have healthcare providers in your country specifically.
We anonymise your data and aggregate it to ensure your privacy is protected. Aggregated data may be used by your city health officials to understand, for example, the spread of infectious diseases such as cholera or malaria. We will never share identifiable information such as your name or location.
Yes, all your consultations, whether automated or with a healthcare services provider, are completely private.
We use sensitive data encryption standards to ensure your personal data is 100% safe. Additionally, your conversations are end-to-end encrypted.
Your points give eligibility for rewards such as airtime, partner discounts and future health products. We will release a list of available partners in each location soon.
No, Sila Health Points can not be redeemed for cash.
No, that is not possible. Your Health Points are reflective of your own commitment to your personal health and can not be transferred for that reason.