Emergencies

Absolutely not. If you are experiencing symptoms such as:

  • Injuries
  • Seizures or convulsions
  • Chest pain
  • Severe bleeding
  • Shortness of breath
  • Mental confusion
  • Signs of an allergic reaction

Request immediate medical attention from your local emergency hotlines.

Just a reminder, Sila Health is not a replacement for medical counsel should you seek medical attention and is not suitable for managing medical emergencies.

Experience

No, “Sis Joyce” is the personification of our Artificially Intelligent chatbot. While “she” may connect you to real doctors and nurses via chat “she” is not human.

Yes, Sila Health services are free for all users. However, we may refer you to trained healthcare professionals who may request a fee in order to conduct consultations. You are of course not obligated to pay for any service you can not afford.

Sila Health is available 24/7, including on holidays.

Any phone that has either WhatsApp Messenger or Facebook Messenger installed can access Sila Health services.

Yes, our chatbot is available for use across the world although we might not have healthcare providers in your country specifically.

HealthPass

No, HealthPass is a prepaid healthcare plan that offers members a better way to stay well on their terms. It covers services from medical to prescription, pharmacy, vision and dental care. It can be used at any time during the year when they need it.

Members receive increased value by rolling over unused benefits from the previous year to the next year cycle. Unused HealthPass benefits such as doctor consultations or prescription redemptions roll over to the next 12-month cycle.

Members start their app-free online appointment booking process with our award-winning intelligent AI concierge service on WhatsApp.
(Sila Health is a pioneer of artificial intelligence chatbot technology use to provide access to healthcare to sub-Saharan African patients.)

You can cancel your HealthPass membership by following this link.

Privacy

We anonymise your data and aggregate it to ensure your privacy is protected. Aggregated data may be used by your city health officials to understand, for example, the spread of infectious diseases such as cholera or malaria. We will never share identifiable information such as your name or location.

Yes, all your consultations, whether automated or with a healthcare services provider, are completely private.

We use sensitive data encryption standards to ensure your personal data is 100% safe. Additionally, your conversations are end-to-end encrypted.

Rewards

Your points give eligibility for rewards such as airtime, partner discounts and future health products. We will release a list of available partners in each location soon.
Airtime rewards are currently available for users with Community Health Champion and Community Health Hero status in Nigeria and Kenya and rolling out to additional countries in 2021.

No, Sila Health Points can not be redeemed for cash although airtime rewards can be used to transact wherever accepted.

No, that is not possible. Your Health Points are reflective of your own commitment to your personal health and can not be transferred for that reason.

Once you reach 2000 points you earn the “Community Health Champion” badge and airtime to the value of N100 or Ksh30. Amassing 6000 points or more will earn you the “Community Health Hero” badge and an additional N200 or Ksh60 in airtime.

An airtime voucher will be sent to your number within 24hrs after a badge level has been reached.

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Our Mission

Connecting people across Africa to healthcare, on any mobile device

Follow Us

Email: hello@sila.health
Phone: +31 64 773 6885

Disclaimers

Information is not a complete description of benefits. Call +31 64 773 6885 for more information. Limitations and restrictions may apply. Plan performance is assessed each year and may change from one year to the next. Benefits, subscription premiums, and/or surcharges may change on January 1 of each year. The formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary.
Last Updated: 29/03/2021

Sila Health is registered in Zimbabwe as a private limited company. ZIMRA tax clearance No. 0200292630

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